SPECSAVERS "Should have gone to Specsavers" - Not! We are not in any way accusing Specsaversof fraud or any other criminal activity. We
are however suggesting that this glitzy high-profile retail company
with a massive advertising budget, needs to be better and more ethical
than a used car yard. In NSW, when drivers attain the age of 75,
they are required to pass an annual fitness to drive test. This
includes eyesight testing, the results of which are then transmitted
on-line to the NSW Government, which may then impose conditions upon
the drivers licence. So, in June 2023, our complainant attended
Specsavers at Penrith for the required eyesight tests and was diagnosed
with macular degeneration and cataracts. Two days and nearly $500
later, our complainant walked out of Specsavers with an expensive pair
of multi-focal glasses which he had been told by the staff at
Specsavers were required to enable him to be assessed as fit to drive. Fast forward to June 2024. Our complainant,
an old aged pensioner, who had since relocated to Mudgee NSW, was
required to undergo his second annual assessment. He had received
several SMS messages from Specsavers Penrith to attend their office for
re-testing. However, Specsavers do not have an outlet in Mudgee, some
three hours away, so our man went to a local non-franchised independent
eyecare specialist. At that specialists clinic, he underwent more
expansive tests and eye scans than he had experienced a year earlier at
Specsavers. Yes, he had macular degeneration and mild cataracts,
however, he passed the assessment and was advised that he DID NOT NEED GLASSES to
drive. So his $500 pair of multi-focal glasses which he was talked into
purchasing from Specsavers were of no benefit whatsoever and a waste of
money/
It is our opinion that the slick staff at
Specsavers Penrith acted in a similar manner to those famous car
dealers who push add-on products to the car purchase. He did not need
the expensive glasses, or any glasses for that matter, in order to
retain his driver licence. He was 'gouged' into parting with a lot of
money for nothing.
If you need to see an eye specialist for
any reason, by all means go to Specsavers but obtain a second
assessment from an independent practice before parting with your money!
